Refund Policy

All Nolvra products are digital goods (audio plugins, sound content, and software licenses) delivered electronically. When you purchase a product, your license key is issued immediately and the download is available at once.

We offer a refund within 14 days of purchase for one-time purchases, provided the license has not been activated. Once a license key has been activated in the Nolvra Hub or inside a plugin, the product is considered delivered and used, and the purchase becomes non-refundable — this is standard for digital audio software and reflects the fact that digital goods cannot be "returned".

If something is wrong — the plugin does not run on your system, a download is corrupted, or you were charged in error — contact us before the 14 days expire and we will make it right. Demo limitations and system requirements are listed on each product page; please check compatibility before purchasing.

You can cancel your All-Access subscription at any time from your account page. Your access continues until the end of the current billing period; no further charges are made after cancellation. Payments already made for a billing period that has started are non-refundable, except where required by law.

If a subscription payment fails or is refunded, associated licenses are suspended automatically.

Accidental duplicate purchases of the same product are refunded in full — just contact us with both order numbers.

Nothing in this policy limits your statutory rights. If you are a consumer in the EU/EEA, you acknowledge at checkout that delivery of digital content begins immediately and that you thereby waive the statutory 14-day withdrawal right for delivered digital content, as permitted under Directive 2011/83/EU. Consumers in other jurisdictions retain any non-waivable rights under local law.

Email support@nolvra.com from the address used at purchase, with your order number. Refunds are issued to the original payment method within 5–10 business days of approval.