Privacy Policy

Account & licensing. Your email address, license keys, product entitlements, and activation records. Stored in our database (Supabase, EU region — Frankfurt) and used to deliver licenses, run the Nolvra Hub, and provide support.

Payments. Payments are processed by our payment providers (Shopify Payments, Stripe, PayTR). We never see or store your card details; we receive only order metadata (product, amount, order id, billing country) needed for license delivery and accounting.

Emails. Transactional emails (license delivery, receipts, account messages) are sent through Resend. If you join a waitlist or newsletter, we store that email until you unsubscribe; every marketing email contains an unsubscribe link.

Support. If you email support, we keep the correspondence to resolve your issue.

Miles is designed local-first:

• •Audio analysis happens entirely on your computer. The sound Miles listens to — your session, your bounces, your samples — is analyzed locally. Raw audio is never uploaded. Only compact numeric descriptors (e.g. loudness, key, chord labels) are sent with your chat message so Miles can answer.

• •Screen viewing is opt-in. If you grant Miles permission to see your DAW window, a single screenshot of that window (never your full screen) may be attached to a message at the moment you ask a question. Frames are not stored on our servers beyond processing your request.

• •Chat. Your Miles messages (including the descriptors and any attached frame) are processed by our AI service provider to generate a response, subject to usage limits. We do not use your content to train models.

• •You can revoke Miles's listening or viewing permission at any time in the app; consent choices are stored locally on your machine.

No ads, no selling of personal data, no third-party tracking pixels. Our website uses only the analytics strictly necessary to operate (aggregate, non-identifying).

We process account and order data to perform our contract with you, and keep it as long as your account exists or as tax/accounting law requires. Waitlist/newsletter data is processed on consent and deleted on unsubscribe.

Depending on where you live (including under GDPR and the Turkish KVKK), you may request access, correction, deletion, or export of your personal data, and you may object to or restrict processing. Write to support@nolvra.com and we will respond within 30 days. You may also lodge a complaint with your local data protection authority.

We will post any changes here with an updated date. Material changes affecting your rights will be announced by email.